This policy applies to the one‑time Premium upgrade ("Premium Upgrade") for Synfuria accounts purchased on synfuria.com.
You are entitled to a full refund—no questions asked— if you contact us within 30 calendar days of your purchase. Simply let us know you'd like a refund and we'll take care of it.
Requests made more than 30 days after purchase may be declined. Otherwise, there are no exclusions.
Email support@embersilk.com with your order ID. We'll reply within one business day and, if approved, process the refund to your original payment method within five business days (bank posting times may vary).
Opening a payment dispute before contacting us can delay resolution. We reserve the right to contest unfounded chargebacks with evidence of account activity.
Nothing in this policy limits any mandatory consumer‑protection rights that apply to you.